The cost of doing business has skyrocketed since March 2020. Supply chain disruptions, port congestion, labour shortages, and demand surges, as well as rising raw material, energy, and transportation costs, have been cited as factors driving rising inflation. A strange phenomenon affects many entrepreneurs and small businesses — fear of […]
40,000 businesses on ATO’s GST fraud hitlist
The Australian Taxation Office (ATO) has identified numerous GST refund fraud attempts, wherein individuals set up a fake business and file falsified business activity statements to claim refunds. Through Operation Protego, the ATO is investigating potentially fraudulent payments made to around 40,000 individuals, valued at around $850 million. It says […]
How to best run customer support when you are a small business
Building a good customer service department is a challenge. Consumers are increasingly demanding, and inefficient customer support (CS) can quickly affect a company’s reputation and bottom line. The recent outrage about Qantas’ wait call times is a concrete example of CS turning into a disaster, with a real impact on […]