sourceThis post was aggregated from Forrester (https://www.forrester.com).
The Australian Taxation Office (ATO) has identified numerous GST refund fraud attempts, wherein individuals set up a fake business and file falsified business activity statements to claim refunds. Through Operation Protego, the ATO is investigating potentially fraudulent payments made to around 40,000 individuals, valued at around $850 million. It says […]
Building a good customer service department is a challenge. Consumers are increasingly demanding, and inefficient customer support (CS) can quickly affect a company’s reputation and bottom line. The recent outrage about Qantas’ wait call times is a concrete example of CS turning into a disaster, with a real impact on […]
As if running a small business wasn’t tricky enough, the last few years have increased the level of difficulty for business owners. Lockdowns and social isolation are significantly reducing foot traffic. Supply chain issues prevent delivering valuable materials, equipment, and deliveries. Employee turnover has increased as a result of the […]