sourceThis post was aggregated from Forrester (https://www.forrester.com).
The Australian Taxation Office (ATO) has identified numerous GST refund fraud attempts, wherein individuals set up a fake business and file falsified business activity statements to claim refunds. Through Operation Protego, the ATO is investigating potentially fraudulent payments made to around 40,000 individuals, valued at around $850 million. It says […]
Building a good customer service department is a challenge. Consumers are increasingly demanding, and inefficient customer support (CS) can quickly affect a company’s reputation and bottom line. The recent outrage about Qantas’ wait call times is a concrete example of CS turning into a disaster, with a real impact on […]