Malizis observes that transport planning and track-and-trace need to be done collaboratively, and that retailers are looking for software support for the tactical rather than purely strategic allocation of work to outsourced transport providers.
Self-checkout wins at Coles Coles Myer has revealed that the trial of its self-checkout system has "exceeded expectations" since it started last May but refuses to commit to future plans of a national roll-out.
Coles Myer started its six-month trial of the U-Scan self-checkout system by placing four self-scanning checkouts at Bi-Lo Fountain Gate and Coles Chadstone in Victoria.
The U-Scan allows shoppers to easily scan, bag, and pay for their purchases using touch screen menus and voice and text instructions. Payments are made using cash, EFTPOS, or credit card.
Coles Myer spokesperson Claire McFarlane says the self-checkout trial has been running well and has "exceeded expectations of customers' response".
She added that customers have found the self-checkouts "easy to use" and that most have picked up the technology very quickly. The average number of items scanned per hour
has doubled since the start of the trial as customers have become more familiar with the technology.
"Our research has shown that customers in our trial stores like having the choice of a self-checkout and the full service checkout. We have found that customers of all ages are using the technology either because they find it fun and a novelty or because they feel that they can get in and out faster. We are still in the trial period and as such have made no final decisions as to whether we will extend the trial or install any more self-checkouts," McFarlane says.
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